Nova Point of Sale F.A.Q.s
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Nova POS Support Center

Frequently Asked Questions

What's New?

  • November 2016
  • Kits and Bundles
  • July 2016
  • EMV with Ingenico
  • EMV with Pax
  • Allowing Employees to Edit Hours
  • Viewing User Payroll Changes
  • May 2016
  • March 2016
  • What’s New in Nova Next Gen
View all 12 articles

$ Money Making Features $

  • Kits and Bundles
  • Setting Up and Using Quotes
  • Accepting Tips
  • What is the Spare?
  • Benefits of Using CRM
  • Sales Below the Minimum Price
  • Creating a Coupon
  • Using a Coupon
  • Giving Discounts
  • Using a Gift Card
View all 18 articles

Location Settings

  • How to reactivate existing location(s)
  • How to close an existing location
  • How to open a new location
  • Manual Refund using Stellar
  • EMV with Ingenico
  • EMV with Pax
  • Copying Location Preferences
  • Add Minutes to First Clock In/Last Clock Out of the Day
  • Disabling Checks as a Payment Method
  • Setting up Automatic Check Out
View all 36 articles

iPad App

  • iPad: Dashboard and End of Day Report
  • iPad: Cash Drawer Options
  • iPad: Favorite Products
  • iPad: Clocking In and Out
  • iPad: Inventory
  • iPad: Refunds
  • iPad: Making a Sale
View all 7 articles

Users

  • Allowing Employees to Edit Hours
  • Viewing User Payroll Changes
  • Add Minutes to First Clock In/Last Clock Out of the Day
  • Setting up Commissions
  • Setting up Automatic Check Out
  • Setting Up Base Salary
  • View or Edit Employees’ Work Hours
  • Editing Commissions / Splitting a Sale Unevenly
  • Changing an Employee’s Password
  • View an Employee’s Salary
View all 27 articles

Products & Inventory

  • Setting up Full and Minimum Capacities
  • Kits and Bundles
  • Adding your Purchase Order directly into Expenses
  • Inventory History
  • Creating and Saving Custom Variants
  • Adding Pictures to Categories
  • Inventory Count – By Item
  • Inventory Counts by Category
  • View the Daily Count
  • Transferring Inventory
View all 39 articles

Sales Screen

  • Scheduling Appointments
  • Kits and Bundles
  • Allowing Employees to Edit Hours
  • Setting Up and Using Quotes
  • Disabling Checks as a Payment Method
  • Accepting Tips
  • Attaching a File or Picture to an Invoice
  • Printing a Gift Receipt
  • Inventory Count – By Item
  • What is the Spare?
View all 52 articles

Reports

  • Viewing User Payroll Changes
  • Inventory History
  • How to Handle a Chargeback
  • Export Check In/Out Times to ADP
  • The Real-Time Dashboard
  • Viewing Total Net Profit
  • Viewing Cash Register Activity
  • View the Daily Count
  • Viewing & Managing Invoices
  • View Sales by Payment Methods
View all 32 articles

CRM

  • Adding customers to a location
  • Scheduling Appointments
  • Troubleshooting Email Campaigns using Gmail
  • Benefits of Using CRM
  • Finding Customers in the CRM
  • Editing Customers in the CRM
  • Enabling Layaways and Layaway Settings
  • Using Fingerprints on Transactions
  • Sending Email Campaigns
View all 9 articles

Hardware

  • Printer Resource Information
  • Block Windows Access
  • Recommended Hardware
  • Testing Credit Card Swipe Machine
  • Cash Drawer/Printer is Not Working
  • Setting Up My Hardware
  • Error Message When Card is Swiped
  • Touch Screen is Not Working
  • Signature Pads Supported by Nova
  • Installing the Star TSP100 Printer
View all 14 articles

The New Mobile App

  • How to reactivate existing location(s) using the Mobile App
  • How to open a new location using the Mobile App
  • How to close an existing location using the Mobile App
  • Accessing Bill & Payments with the new Mobile App
  • Reviewing employees Salaries from the new Mobile App
  • Reviewing Locations status from the new Mobile App
  • How to create an Inventory Transfer from the new Mobile App
  • Reviewing the Payment Methods Report from the new Mobile App
  • Reviewing Refunds from the new Mobile App
  • Reviewing Check In/Out from the new Mobile App
View all 18 articles

Customer Facing Price Display

  • Poll Display
View all 1 articles

Categories

  • $ Money Making Features $
  • CRM
  • Customer Facing Price Display
  • Hardware
  • iPad App
  • Location Settings
  • Products & Inventory
  • Reports
  • Sales Screen
  • The New Mobile App
  • Users
  • What's New?

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Categories

  • $ Money Making Features $
  • CRM
  • Customer Facing Price Display
  • Hardware
  • iPad App
  • Location Settings
  • Products & Inventory
  • Reports
  • Sales Screen
  • The New Mobile App
  • Users
  • What's New?

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About NovaPOS Support

NovaPOS Support Center exists to give all Nova Point of Sale users the greatest experience possible, by navigating and troubleshooting possible questions and problems. If you need further assistance, please don't hesitate to call our Tech Support at 1-888-370-NOVA (6682) or send us a message via the Contact page.
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