How to Handle a Chargeback

In the event of a chargeback, a bank will request that you send them certain information.

One piece of information is usually a copy of the credit card receipt.

To reprint a credit card slip inside Nova, follow the instructions below:


1 On the Management Screen go to Accounting and choose Payments



2 Use the Date Range and Filters at the top to search for the transaction.



3 Once you have found the transaction click “Print Signature” to print a copy of the Credit Card slip.