Daily Archives: April 16, 2013

Benefits of Using CRM

Collect as much information as possible! Top priority is email and phone number. Create promotional email campaigns with customer specific coupons based on purchase history. Send your best customers a coupon code to keep them coming back!

Downloading Nova

To download NovaPOS, simply launch your browser and go to http://pos.novapointofsale.com/novapos/release/setup.exe

Setting Up My Hardware

Make sure to plug your computer to a power outlet. Connect the keyboard and mouse to your computer. Plug the cash drawer to your printer (cable from cash drawer to printer looks similar to a phone cable). Connect the printer to your computer’s USB port. Connect your printer to a power outlet. Connect your card swiper to your computer’s USB port. Plug in other peripherals to your computer such as: fingerprint reader, barcode scanner, signature pad, etc. (if not enough USB ports on computer, it may be necessary to acquire a USB HUB). Drivers for the printer, fingerprint reader, card swiper, Read more

Finding Customers in the CRM

From the Sales screen select the “CRM” icon on the bottom of the page. Enter customer’s first name/last name/email or phone number then click “Search.” Tip: You must type at least 4 characters into the search bar.   Select customer’s name and click “Open.”  

Editing Customers in the CRM

To edit customer information in the CRM: From the Manager screen, choose “Customers” and then “Management.” Locate the customer you want to edit and press “Open Customer” (You may use the search option). Make the necessary changes and press “Save.”  

Enabling Layaways and Layaway Settings

From the Manager screen, go to “Customers” and then “Layaways.” Click on the “Layaway Settings” icon at the top-right of screen. Layaway Options Enter in the “Minimum payment required” amount. Enter how many days to typically give your customers to pay off a layaway. Check the box if you would like the employee creating the layaway to have the option to change the expiration date. You may enter a Layaway Disclaimer which will be printed on the layaway receipt. Check all of the location boxes where layaway payments will be allowed to be taken. Click “Save.” Go to the Sales Read more