Making an Exchange

Non-Fixed Price Exchange:

1 On the Sales screen click the item you would like to return.
2 Press “Exchange”

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3 Choose to either return the item to the Inventory to sell again or report it as damaged if it is not prepared for resale.

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Options: 

A. If the item was damaged and the customer is taking an item of the same or equal value, simply select the product and change the “Price per item” to Zero.

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B. If the customer would like a product that is less money please refund the first item and then make a new sale for the second product.

 

C. If the Customer Would like a product that is more money, calculate the difference owed and charge it to the customer on the second product.

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Fixed Price Exchange:

1 Add Product to the shopping cart.

2 Click anywhere on the product in the shopping cart, then click exchange

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3. Choose to either return the item to the Inventory to sell again or report it as damaged if it is not prepared for resale.

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Options:

A. If the item was damaged and the customer is taking an item of the same or equal value, simply add the new item to the shopping cart and the total will come out to zero.

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B. If the customer would like a product that is less money please refund the first item and then make a new sale for the second product.

 

C. If the customer Would like a product that is more money simply add it to the basket and charge the customer the new total.