There are 2 options to make a refund:

Option 1
1 At the top of the Sales screen, click the “Receipts” icon.

2 Enter the invoice number end press “Search.”

 

3 Click on the ‘Refund’ icon.

4 Choose between “Refund Entire Invoice” and “Refund Some Products.”

a. If a refund is being issued on the Entire Invoice the “Available Items” will automatically be transferred to the “Items to Refund” area, Simply click “Next.”

 

b. If a refund is only being issued on Some Products, select the products using the arrow buttons in the middle to refund, then click “Next.”

 

5 Choose the payment method for the refund to be returned and click “Refund.” Then follow the instructions on the screen.

 

Option 2
1 On the Managers Screen choose “Accounting” and then “Invoices.”

2 Repeat steps 3-5